Published on August 30, 2022 by Editorial Team
Outlook Address Book is a complex set of address ledgers and lists based on the Contact folder. It’s a very convenient and well-developed service to manage not only email addresses and newsletters but also the calendar, task lists, and contacts, thanks to its functions.
Outlook is a leader in the business emailing area, providing a wide spectrum of tools. You can always migrate to Outlook and start enjoying all its advantages using an online service — https://www.outlooktransfer.com/. It allows you to transfer your data quickly and safely from any of the 18 most popular email clients.
The Outlook Address Book has 2 main advantages: a common list of addresses on the Exchange Server, available to all account users, and personal offline Address Books, used without an Exchange Server connection. They are precious but sometimes cause problems with Outlook. The troubles are rather frequent but can be solved fast and easily. Let’s discuss the 4 most popular Address Book issues and quick ways to fix them.
The Contacts list is empty or unselectable. There are some different reasons for this issue. Either source files or the Book service may be corrupted, or some settings may be chosen wrong.
When you use an Exchange server and try to synchronize your offline Address Book with GAL (Global Address List), you may get an error message that your Address Book can’t be downloaded and a server can’t be located. In this case, the issue probably is in an AutoDiscovery DNS record bound to your domain name.
Attention: you should wait up to 72 hours while DNS changes take effect.
If you send emails using an offline Address Book, you may get a non-delivery report. It always includes the reason for the failed operation and some tips to fix it, but they are not obligatory clear for you.
Your actions depend on the error description. In some cases, the best solution is just to wait and retry sending an email later. If it doesn’t work, contact an administrator who will check the connection and server state.
For example:
In some cases, you need to correct service issues manually.
For example:
The message has more than 200 recipients from one domain. Exclude excess addresses and email them later.
You may enter the recipient’s email address with mistakes and check it attentively. If it’s correct, the recipient’s mailbox probably has been moved or removed. Contact its owner for details.
When you type the first characters in the Address or Names field, the variants aren’t displayed as tips, or the field shows only part of them. The most frequent reason is turned-off AutoComplete, but sometimes it’s the fault of a special cache folder.
Be careful: all addresses in your AutoComplete will be deleted.
These tips will surely help you with the most popular Address Book issues and make Outlook usage even more comfortable and fast. Both Microsoft company and the community do care about user experience. Therefore, there will be new bugs fixed and fresh tips shared to solve the widespread problems. Stay tuned!
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